Conversations today are often more important and powerful than they ever were before.
We still have an extensive requirement to speak to a real person when we have an issue that needs resolving, require technical support or when trying to self-serve and finding an answer ourselves doesn't offer a resolution. Today, we expect the person on the other end of the call to be an expert, resolving our case quickly and efficiently, providing all the necessary information to ensure we are informed and ultimately, leave the call happy.
Empowering call-centric employees with the right headset technology for their needs can significantly improve customer relations as well as boosting productivity and driving efficiency.
Therefore, Jabra have created Assured Services specifically for organisations that have a call centric focus. Jabra Assured Services aims to provide support to Procurement, an IT Manager or Call Centre Director in the following areas:
Ensure that the new headsets chosen are superior to what was being used previously, without the complex and lengthy evaluation periods
Deployment of new devices is seamless and straight-forward
Staff are supported throughout the new devices on-boarding process to maintain productivity levels
The investment in new audio devices is cost-effective to realise Return on Investment quicker
Jabra Assured Services helps you to make the right choice for your call-centric organisation to support both your brand ambassadors and your profitability.
What is Assured Services?
Jabra Assured Services is a robust programme offering commercial value and an increase in employee efficiency to maintain and enhance customer satisfaction, within your inbound and outbound call-centric organisation.
Jabra Assured Services offers organisations looking to invest in new
headset technology with the following offers. . .
FEATURE
DETAILS*
BENEFIT
On-site inspection and
audit report
Site audit to ascertain:
Telephony set-up
Headset requirements
Environmental survey
Recommendations and best practice advice
Compiled into a written report
Ensure the most suitable headsets for your
specific organisation are recommended
Free of charge
benchmarking trial
Trial recommended Jabra headsets within
a control group environment to
benchmark against existing devices
Like-for-like comparison of devices in a
real-life scenario in order to make an
accurate
purchasing decision
New for old headsets
buy-back
£7.50/€7.50 off per unit on purchases of Jabra Biz™ 2300
£10/€10 off per unit on purchases of Jabra Biz™ 2400 II
Reduce CAPEX expenditure
Deliver ROI quickly
Affordability of the most superior corded headsets on the market
Free of charge
connection cord
For every Jabra corded headset purchased,
we will provide you with a free
connection cord worth £20 MSRP each
Quick and easy set-up to ensure no costly downtime
Seamless integration between telephony system and headset
Disposal of old headsets
Jabra will take away and recycle all old
headsets under the European WEEE (Waste,
Electrical and Electronic Equipment) directive
Removes any problems of corporate
disposal of electrical goods
Technical and purchasing
support during entire process
Jabra Account Manager assigned to you to advise on product selection and purchasing
Jabra Technical Support to assist in the deployment of new devices and staff adoption
Jabra will work with your preferred reseller partner to ensure accurate delivery of products
We only recommend the
highest-quality devices that are
most suitable for your working
environment and your user types.
For call-centric environments with telephone-intense job
roles, organisations tend to select corded headsets that are
quick and easy to install and provide the required build quality
for all-day, everyday use. Jabra provide the highest-quality
corded headsets on the market, as outlined below.
Jabra Biz 2400 II
For the clearest, most
comfortable conversation yet.
Jabra Biz 2400 II is built to last within a
high-performing contact centre, meaning fewer
headset replacements and less downtime for you
and your team, with lower total cost of ownership.
PeakStop™ instantly removes any harmful loud sounds before they even reach your ears. This keeps the sound level in the safe range and protects your hearing.
Talk in Comfort
Find the perfect fit with a range of light, ergonomically designed frames, larger*, soft leatherette ear cushions, adjustable headbands and microphone boom. Your headset will be comfortable all day long.
HD Voice / Wideband Audio
HD Voice lets you have lifelike, vibrant conversations. You will not have to struggle to hear what the other person is saying.
FreeSpin™
You can rotate the boom-arm 360 degrees without the risk of breaking it. Find the microphone placement that works for you.
Reinforced cord
Cords are reinforced and built to last. They’re extremely durable and will take most daily punishment.
Noise-cancelling Microphone
Noise-cancelling microphones reduce unwanted background noise and are ideal in crowded and noisy open working environments.
Air Shock Microphone
Having the mic close to your mouth can cause unwanted breathing noises. To reduce this, we have designed the mic with many small holes and placed a layer of foam on the inside. This prevents most air shocks and improves call quality.
Jabra Biz 2300
Make every conversation a
great-sounding experience.
"The Jabra Biz 2300 is spot-on in terms of
delivering the superior sound quality Avaya
and our customers expect."
- LINDA HARTIG, Avaya VB of Global Support Services
You can rotate the boom-arm 360 degrees without the risk of breaking it. Find the microphone placement that works for you.
PeakStop™
PeakStop™ instantly removes any harmful loud sounds before they even reach your ears. This keeps the sound level in the safe range and protects your hearing.
HD Voice / Wideband Audio
HD Voice lets you have lifelike, vibrant conversations. You will not have to struggle to hear what the other person is saying.
Reinforced cord
Cords are reinforced and built to last. They’re extremely durable and will take most daily punishment.
Noise-cancelling Microphone
Noise-cancelling microphones reduce unwanted background noise and are ideal in crowded and noisy open working environments.
Air Shock Microphone
Having the mic close to your mouth can cause unwanted breathing noises. To reduce this, we have designed the mic with many small holes and placed a layer of foam on the inside. This prevents most air shocks and improves call quality.
Download
To provide you with further information on Assured Services or the Jabra BIZ 2300 or Jabra BIZ 2400II, you can download additional documents here.
Assured Services Brochure
Assured Services Terms and Conditions
Jabra Biz Series Datasheet
Jabra Biz 2400 Infographic
Jabra BusyLight Brochure
Jabra Noise Guide Datasheet
Power of Conversation Report
Sitel Case Study
If you are interested in untethering your employees from their desks and want to look into the
various options of wireless headsets that Jabra manufacture, please contact us for more advice.
Contact us
For more information on the Jabra
Assured Services programme or
Jabra’s portfolio of corded and
wireless call centric headsets
please speak to your Jabra
Account Manager or our ISE Team
on 01784 220182 or
ise.uk@jabra.com
